Backoffice Support

Trading App is not live yet, however users using Android devices,  can install the Trading Platform as a web App on Android phones very easily, by just visiting the login page. When visiting the lo...

No, you cannot charge commissions in lots. Here is a detailed breakdown: Standardization: All commissions are standardized across the platform.Conversion to USD Units: Commissions are converted int...

A 20% performance commission means you will pay 20% of the net profits on your Copy account to the Strategy Provider. This commission is calculated every month using a High Watermark model.  

If you have used all available funds on your main account to invest in a Strategy, the balance will be zero. The funds are moved to the Copy account, which will be visible in your account list. Thi...

Yes, you can withdraw part of your balance or all of your funds from the Copy account. To do this, follow these steps: Access Settings: Click on "Settings" to the right of the Copy platform.Select ...

I am setting up my Strategy, but I am not able to select a “Fees account”? You will have to contact customer service or your account manager in order for TradingMoon to create this account for you....

You can obtain a statement of all activity on your cCopy account within the cCopy application. The process is similar to obtaining a statement for a normal trading account. Simply navigate to the r...

As a Strategy Provider, you can set the following types of fees: Management Fee: Up to 10% annually Performance Fee: Up to 30% of the net profits. Volume Fee: Up to 10 USD per million U...

To stop copying a strategy in cTrader, follow these steps: Log In to cTrader: Access your cTrader account.Navigate to the Copy Tab: Go to the "Copy" tab in the left-hand side menu.Select the Strat...

Pre-requisites: Ensure you have your TradingMoon cTrader account opened and funded.   Steps: Access the Copy Tab: In your TradingMoon cTrader web-version, click the “Copy” tab on the left-hand si...