Backoffice Support

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  • How often do you pay Partner commissions?

    We pay partner commissions on a monthly basis. Typically, payments are processed by the 15th of the following month. For instance, commissions earned in January will be paid out by February 15th. P...

  • How can I register as a Partner?

    To register as a Partner, please complete our online form with your contact details and some basic information (e.g., your website, number of potential clients, etc.). One of our representatives wi...

  • What base currencies can I open an account in?

    Clients may open a trading account in: USD EUR NOK SEK GBP It is recommended that you select a base currency in the same currency of your deposits and withdrawals in order to avoid any conversion...

  • How do I open a zero-leverage account?

      Clients can request to change their trading account to 1:1 leverage by contacting Customer Support via chat or email and providing the Account ID of the account they wish to switch. Important Not...

  • How do I transfer funds between my accounts?

    You can transfer your funds between your trading accounts by following the below steps: Log in to tradingmoon.com Go to the burger menu at the top left corner; Select 'Transfers'; Choose the accou...

  • What is the minimum Deposit?

    The minimum deposit required varies based on factors such as your Country of Residence and the currency you use. To find out the exact minimum deposit applicable to you: Log into your TradingMoon ...

  • What documents do you require?

    The mandatory documents that TradingMoon requires to verify your TradingMoon account:   1 - Proof of Identity (POI) in order to validate your identity The POI can be a not expired copy of: Passpor...

  • What is my Tax Identification Number/TIN?

      Tax Identification Numbers (TINs) differ from country to country. You can find detailed information and examples of documents where you can locate your TIN using the following resources: EU TIN I...

  • How can I upload or send my documents to you?

      You can upload your documents during the registration process. Alternatively, you can upload documents via TradingMoon's member area: Click on the burger menu at the top left corner. Under the ‘...

  • Dividends on CFDs

    When you trade stocks or indices with us and a dividend is payable on the underlying asset, the following scenarios may occur: Long Positions: If you hold long positions on the applicable stock a...