Backoffice Support
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Recent activity by Backoffice Support-
How do I open a trade on Moon Trader?
How to Place a Trade on Moon Trader Select a Symbol: Click on any symbol from the Market Watch. Open Trade Ticket: The Trade Ticket will appear on the right side of your screen. Configure...
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How can I find my MT4 login?
Your MT4 login is automatically generated when you open an MT4 account with us. To find this number, follow these steps: Log in to tradingmoon.com: Go to the TradingMoon website and log in to yo...
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How is Margin calculated on MT4?
First, it is important to distinguish between Base Currency (Primary) and Term Currency (Secondary or Quote). Symbol Base Currency Term Currency EURUSD EUR USD GBPUSD GBP USD USDJPY USD JP...
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Do you charge currency conversion fees?
TradingMoon charges a Currency Conversion Fee for all trades on instruments denominated in a currency different from the currency of your account. Example: Account Currency Traded Symbol Conver...
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Can I link my MT4 account with Moon Trader?
No, an existing MT4 account cannot be linked to a Moon Trader account. However, you can create a new MT4 account using our platform by following these steps: Log in to TradingMoon: Go to trading...
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Where will I find my EA on the MT4 platform?
All Expert Advisors (EAs) are visible in the ‘Navigator’ window on the left-hand side of the MT4 platform. To access and use an EA, follow these steps: Open the Navigator Window: Ensure the ‘Nav...
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How to Install Custom Expert Advisors (EAs) and Indicators on MT4
To install custom Expert Advisors (EAs) and Indicators on the MT4 platform, follow these steps: Open MT4: Launch the MT4 platform. Open the Data Folder: Go to File > Open Data Folder Nav...
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Why is the 'Modify' Button Disabled When Setting SL/TP for an Existing Order?
If the 'Modify' button is disabled when you try to set a stop-loss (SL) or take-profit (TP) for an existing order, it could be due to one of the following reasons: Proximity to Current Price: Yo...
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How to Modify or Delete a Pending Order on MT4
To modify or delete a pending order on MT4, follow these steps: Locate the Order: Open the MT4 platform. Find the order in the ‘Terminal’ window at the bottom of your MT4 screen. Open orders app...
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How to Place a Pending Order on MT4
A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you. Follow these steps to place a pending order on MT4: Open the Order Window: Cli...