Backoffice Support
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Recent activity by Backoffice Support-
Why Did My Trade Close if the Strategy Provider Didn’t Close Any of Their Trades?
There are two possible reasons for this: 1. Your Account Has Been Stopped Out: Your account may have been stopped out while the Strategy Provider’s account is not yet stopped out. 2. ...
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How Do I Receive My Fees?
Fees are paid to Strategy Providers at the start of each month as a deposit by TradingMoon. Here’s how it works: Monthly Payments: Fees are deposited into your designated Fees Account at the s...
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Why Do I See a New Open Trade in My Account When the Strategy Provider Didn’t Open Any New Trades?
This is most likely because the strategy provider made a withdrawal from their account. Copy-trading uses the Equity-to-Equity model to define the volume of all open trades. When a provider withdra...
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Why Did My Trade Close with a Loss While the Strategy Provider Closed the Same Trade with a Profit?
Understanding how the copy trading mechanism works is crucial to explaining this situation. Copying Open Trades: When you start following a Strategy Provider who already has open trades, the system...
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Can I Contact Traders That Copy My Strategy (Investors)?
No, you cannot directly contact traders who copy your strategy. However, they can reach out to you if you provide your contact details in the Strategy Description. This allows for communication if ...
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What is Cash Usage?
Cash Usage is the reverse logic of Margin Level which defines the point where a client will be Stopped Out. Cash Usage = (Cash Used / Account Value) x 100% When an account hits 200% it gets stopp...
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How do I change my MT4 password?
Desktop app 1. Go to ‘Tools’ in the top bar 2. Click ‘Options’ 3. Select ‘Server’ 4. In the ‘Password’ field, you can retype the Password of your choice and click ‘Change’
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What’s the maximum leverage you offer?
Clients on TradingMoon will get a maximum leverage of 1:500 on selected instruments. Some instruments have lower leverage than others and you can see the full details Leverage Tiers - Tradingmoon™ ...
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Do you have a desktop version for Moon Trader?
No, Moon Trader is a web-based platform that works on all PCs and can be accessed from all devices. You can use the Moon trading platform on your: Laptop or PC (such as Mac and Windows); Smartph...
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How do I find contract size in MT4?
1. In MetaTrader 4, right-click on Market Watch, choose your asset, and left-click on Specification 2. The information under Contract Size shows you how many contracts, or units, you are trading o...