Backoffice Support
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Recent activity by Backoffice Support-
Is there a Trading App available ?
Trading App is not live yet, however users using Android devices, can install the Trading Platform as a web App on Android phones very easily, by just visiting the login page. When visiting the lo...
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Can I Charge Commissions in Lots Instead of Units?
No, you cannot charge commissions in lots. Here is a detailed breakdown: Standardization: All commissions are standardized across the platform.Conversion to USD Units: Commissions are converted int...
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What Does 20% Performance Commission Mean?
A 20% performance commission means you will pay 20% of the net profits on your Copy account to the Strategy Provider. This commission is calculated every month using a High Watermark model.
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Why is My Balance on the Main cTrader Account Zero?
If you have used all available funds on your main account to invest in a Strategy, the balance will be zero. The funds are moved to the Copy account, which will be visible in your account list. Thi...
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Can I Withdraw Funds from My cCopy Account?
Yes, you can withdraw part of your balance or all of your funds from the Copy account. To do this, follow these steps: Access Settings: Click on "Settings" to the right of the Copy platform.Select ...
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For Strategy Providers
I am setting up my Strategy, but I am not able to select a “Fees account”? You will have to contact customer service or your account manager in order for TradingMoon to create this account for you....
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How Do I Obtain a Statement of All Activity on My cCopy Account?
You can obtain a statement of all activity on your cCopy account within the cCopy application. The process is similar to obtaining a statement for a normal trading account. Simply navigate to the r...