Backoffice Support
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Recent activity by Backoffice Support-
Why was my swap charged higher than the daily rate shown on the website?
A swap is a fee for keeping a position overnight. It represents the difference in credit interest rates for the currencies used in trades. Swap rates may vary over time depending on these rates. ...
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How does a Stop Loss/Take Profit work?
Stop Loss:A Stop Loss is a Market Order that helps limit an investor's losses. When you attach a Stop Loss to one of your trades, you give instructions to close the trade once it reaches a certain ...
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Why was my Buy Limit Order not executed?
The most likely reason is the spread. Here's why: Buy Orders and the Spread: Buy Orders open at the ASK price, while Sell Orders open at the BID price. The price you see on the chart is the BID pr...
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What is the Spread and how it affects a trade?
The spread is the difference between the ‘Buy’ Price (ASK price) and the ‘Sell’ Price (BID price). How the Spread Affects a Trade: When a trader opens a trade at a specific price, they will imm...
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What is a Stop Out?
A Stop Out occurs when your positions are automatically closed by the system to prevent further losses once certain levels are reached. For MT4 and cTrader: Stop Out happens when your Margin Level...
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How is Margin Level calculated?
Margin Level is calculated using the following formula: Margin Level = (Equity / Margin) x 100% Equity: The total value of your trading account, including any unrealized profits or losses from...
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What is a Trailing Stop?
A Trailing Stop is a dynamic Stop Loss that automatically adjusts as the market price moves in favor of your position. It is available on the cTrader platform. How a Trailing Stop Works: Buy Ord...
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What is the difference between Leverage and Margin requirement?
Leverage and Margin are related concepts but from different perspectives. Leverage: Shows your buying power with a given amount of funds. Margin: Indicates the funds needed to open or maintain a p...
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Why is my trade closed, since the Market hasn't reached my SL?
It's important to understand that the prices shown in charts are indicative and should not necessarily be treated as tradable prices. Our charts, like most platforms, are drawn based on the BID pri...
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Margin Calls and Stop Outs
Margin Calls:Margin Calls are alerts for customers to consider closing some or all of their open positions or depositing additional funds to maintain their positions. TradingMoon Trader: A Margin ...