Backoffice Support
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Recent activity by Backoffice Support-
Can I Contact Traders That Copy My Strategy (Investors)?
No, you cannot directly contact traders who copy your strategy. However, they can reach out to you if you provide your contact details in the Strategy Description. This allows for communication if ...
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Can I Be a Follower If I Am Already a Strategy Provider?
Yes, you can copy other strategies while providing your own strategy for copying. To do this, simply start copying a strategy and allocate funds from your main trading account. This allows you to b...
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Can I Stop Being a Strategy Provider Once I Start?
Yes, you can stop providing a strategy at any time. Here are your options: Pause and Make Changes: You can stop providing your strategy, make changes (e.g., to fees), and then restart it again. ...
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Where Can I See Historical Statistics of Strategy Providers?
All historical data and statistics of strategy providers are available in the Strategy list on the main page of the Copy application. To view the details, simply click on any of the strategies.
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Can I Make My Strategy Private and Visible Only to Invited Investors?
Yes, you have the option to make your strategy private. By doing so, you can share a direct link with your chosen investors, ensuring that your strategy is only visible to those you invite. This al...
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Can Live Accounts Follow Demo Strategies?
Yes, it is possible to follow Demo strategies with your Live account. However, please be aware that Strategy Providers using Demo accounts may exhibit different judgment and behavior compared to tr...
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Are There Any Fees for Providing Strategies?
No, there are no fees for providing strategies on the TradingMoon platform. You can become a Strategy Provider without incurring any charges from TradingMoon for offering your trading strategies to...
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Why Did My Trade Close if the Strategy Provider Didn’t Close Any of Their Trades?
There are two possible reasons for this: 1. Your Account Has Been Stopped Out: Your account may have been stopped out while the Strategy Provider’s account is not yet stopped out. 2. ...
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How Do I Receive My Fees?
Fees are paid to Strategy Providers at the start of each month as a deposit by TradingMoon. Here’s how it works: Monthly Payments: Fees are deposited into your designated Fees Account at the s...
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Why Do I See a New Open Trade in My Account When the Strategy Provider Didn’t Open Any New Trades?
This is most likely because the strategy provider made a withdrawal from their account. Copy-trading uses the Equity-to-Equity model to define the volume of all open trades. When a provider withdra...