Backoffice Support
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Recent activity by Backoffice Support-
What is the status of my Deposit/Withdrawal?
Deposits:In most cases, deposits are instantly applied except for Bank/Wire transfers. For more details on each payment method, please refer to our Payment Methods section. Bank Transfers: 3 - 5 w...
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How to make a Deposit?
Payment Methods Depositing into your account is easy. Simply log in to the dashboard, which is your personal area to manage your trading account, and click on Deposit on the left sidebar. Select ...
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What is BankID and how does it work?
BankID Verification BankID is a secure Nordic electronic verification solution, making the online signup process smooth and hassle-free. Availability: BankID is currently only available to Norwegi...
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How is Cash Used (Margin) calculated on Moon Trader?
It's important to distinguish between the Base Currency (Primary) and the Term Currency (Secondary or Quote) when calculating Cash Used (Margin). Symbol Base Currency Term Currency EURUSD EUR ...
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How to Modify or Delete a Pending Order
To modify or delete a pending order that you have placed, follow these steps: Access Pending Orders: Click on the ‘Orders’ tab in the ‘Trade Watch’ window. View Pending Orders: This will displ...
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How do I close a position on Moon Trader?
To close a position on Moon Trader, follow these steps: Access the ‘Trade Watch’ Window: Locate the ‘Trade Watch’ window at the bottom of the TradingMoon Trader screen. Close a Single Position:...
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How can I change my TradingMoon password?
There are two ways to change your password: If You Remember Your Current Password: Log in to TradingMoon. Click on the burger menu at the top left corner of the screen. Click on Settings, then P...
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Compatibility and devices
You can use the TradingMoon trading platform on the following devices: Laptop or PC: Supports both Mac and Windows. Smartphones: Available for both Apple and Android devices. Supported Browsers f...
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What is an ‘Active Bonus’ and how it differs from the normal Bonus?
Bonus: The bonus is the amount credited to your trading account when you meet our Bonus Terms & Conditions (T&Cs). Active Bonus: The Active Bonus is the portion of the bonus that you can use (trade...
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How is my ‘Account Value’ calculated in Moon Trader?
Account Value, also known as "Equity" on other platforms, is the total value of your trading account. It is calculated as follows: Formula: Account Value = Net Deposits + Closed P&L + Open P&L + Ac...